Salon & Spa Professional Association
Minnesota Board of Cosmetology Approved Continuing Education Provider

ONLINE LEARNING FAQ

What kind of DEVICE should I use for the best results?
• Desktop PC or Mac
• Laptop PC or Mac
• iPad or tablet
• Cellphone (a cell phone can be used; however, you will get a better experience using one of the other options.)

What kind of BROWSER should I use?
• Chrome
• Firefox
• Edge
• Opera
• Safari
• DO NOT use Internet Explorer! Microsoft has not supported or updated IE since 2015. IE should not be used at all for internet safety.

What kind of INTERNET CONNECTION should I have?
Wi-Fi and LAN connections work best. When using Wi-Fi, it must be a strong connection. Public Wi-Fi has a lot of traffic on the signal, which is problematic. This will cause a lot of buffering and breaks in the connection.

If you are using a smartphone, DO NOT use your data plan! A data signal is inconsistent, and you will not get the results you need to complete the program. Make sure you use WIFI.

How do I log in?
You can log in with the link in the email that was sent to you or at sspatoday.com.

The course is not advancing after I have watched a video in a Lesson. What do I do?
• You don’t need to watch the video more than once unless you want to.
• Make sure you don’t stop the video before it reaches the end. DO NOT advance the videos by dragging the player to the end. You must watch the entire video to advance to the next section.
• Give it a minute
• Refresh the browser

Can I get a refund?
No, online courses are non-refundable.

How long do I have to complete my course(s)?
A single course or bundle must be completed within 35 days. After 35 days, you will be required to repurchase your course(s) to continue. We recommend that you don't purchase a course unless you are ready to begin within a few days.

IMPORTANT! YOU ARE REQUIRED BY LAW TO RETAIN THIS FORM (Law 115A.271, Sec. 28, Subd. 3).  Licensees shall retain the proof of their continuing education credits for one year beyond the credits’ expiration. DO NOT MAIL WITH RENEWAL.

When you complete a course in our online learning center, an email with your CE proof is automatically emailed to you.  PLEASE CHECK YOUR JUNK MAIL if you don't see it in your email inbox.  You can also find your proof of CE certificates in your account in your online learning account.  There will be a $25 charge if you request that we manually send it to you.

How can I get help not listed in the FAQ?
Email [email protected] - This is the fastest and most efficient way to get help.